shipping and returns

Where do you ship to?

We offer shipping throughout the UK.

 

When will my order be shipped?

For orders placed by 4pm on a business day we aim to process, pack and ship your order the following day.

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Orders placed after 5pm or on weekends and holidays will be processed the following business day.

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Please note at exceptionally busy times these timings might vary.

 

What shipping methods do you use?

For the UK we ship using a Royal Mail 48-hour service within the UK. This means you can expect delivery in around 3 working days.

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**Please note due to current circumstances postal services may be experiencing delays and disruptions to service**

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Royal Mail post regular updates on the current circumstances & how it may affect services.

The latest service updates can be found on Royal mail website.

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The Royal Mail website also has more detailed information about how delivery services to and within certain countries outside the UK is affect

 

I received my order but it's incorrect or damaged.

In the rare occasion this might occur please contact us at info@uppernut.co.uk and we will be able to help from there.

 

Can I change my order after I've placed it?

Unfortunately you cannot amend your order once it has been placed. If you have a query regarding your order please contact us at info@uppernut.co.uk and we will be able to help from there.

 

Can I return my order?​

We really hope you love our Uppernut products, but if for some reason you aren’t happy please send us an email at info@nuttyogoo.co.uk within 30 days and we will work to resolve your query.

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I have a question about a product or shipping...

We’d love to help – please send an email to us at info@uppernut.co.uk